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Tell us what's wrong — we'll handle the rest.

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Issue

Evidence

Registered mobile number *

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What you'll need in the next steps

📋 Description of the issue

📷 3 photos required

🎥 Short video of the issue (recommended)

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Issue category *

Select an issue type

Describe the issue *

0 / 500 characters

Please describe the issue

When did it start? *

Select when the issue started

How often does it happen? *

Select how often

Quick checks

Has the unit been dropped or physically damaged?

Please select one

Exposed to water or moisture?

Please select one

Opened or repaired by anyone other than Gravl?

Please select one

Photos of the unit * 0 / 3 selected

📷

Photo 1

📷

Photo 2

📷

Photo 3

Select all 3 — then they upload automatically. JPG or PNG, max 5 MB each.

Upload all 3 photos to continue

Video of the issue (recommended)

🎥

MP4 up to 30 seconds

A short video is the fastest way to confirm an issue remotely

Proof of purchase *

📎

JPG, PNG or PDF · max 5 MB

Required since no registration was found for this number

Proof of purchase is required